FAQ

Here are some of the most frequently asked questions about our services at Gentilezza Interiores:

1. How do deliveries work?

At Gentilezza Interiores, we deliver your products via post. We work efficiently to ensure your order is processed and delivered safely.

2. What if my order is taxed at customs?

If your order is taxed by customs during the import process, rest assured. The responsibility for taxes is ours. You will not need to pay any additional amount. We are committed to ensuring you receive your products with no surprises offered.

3. What is the delivery time?

Delivery time varies depending on your location and the specific product. However, in general, our deliveries usually take 12 to 36 working days after order confirmation. We are always working to streamline our processes and ensure you receive your products as quickly as possible.

4. What happens if I am not satisfied with my order?

At Gentilezza Interiores, your satisfaction is our priority. If for any reason you are not completely satisfied with your order, we offer a guaranteed return policy. Please contact us within 7 days of collecting your order, and we will be happy to assist you with the return or exchange process.

5. How do I contact customer support?

Our customer support team is on hand to answer all your questions and resolve any issues that may arise. You can contact us by email: contato@gentilezzainteriores.com.br. We are here to help!

6. Do you offer a guarantee on our products?

Yes, many of the products in our store come with a warranty. Specific warranty information for each product can be found on the product page on our website. If you have any questions about the warranty of a particular product, please do not hesitate to contact us.

Still have questions?